Business Development Director, Retail, Europe
Are you an experienced business developer who enjoys opening new markets, building trusted client relationships, and turning complex challenges into impactful digital solutions?
We are looking for a Business Development Director to grow Reaktor’s retail business in Amsterdam. In this role, you will take a leading position in expanding our presence in the retail sector, developing strategic client relationships, and shaping new opportunities together with our multidisciplinary teams.
This role combines hands-on business development with strategic market building. You will work closely with senior experts in design, technology, and strategy to identify opportunities, shape compelling client propositions, and win meaningful engagements with leading retail organizations.
Your Mission
Your mission is to establish and grow Reaktor’s retail footprint in Amsterdam by identifying, developing, and closing new client relationships and opportunities.
Success in the role includes:
- Building a strong and sustainable sales pipeline within the retail sector
- Expanding Reaktor’s brand awareness and market presence among retailers in the Netherlands
- Developing trusted relationships with senior client stakeholders
- Winning new client projects and establishing long-term partnerships
- Contributing to the long-term growth of the retail business
You will have the opportunity to shape how we approach the retail market locally and influence how we position our capabilities to clients.
What You’ll Do
On a day-to-day basis, you may:
- Identify and pursue new opportunities with retail clients in Amsterdam and across Europe
- Initiate and lead commercial discussions with senior client stakeholders
- Develop client relationships and guide prospects through the opportunity lifecycle
- Shape solution approaches together with Reaktor’s design, technology, and strategy experts
- Lead proposal processes and commercial negotiations
- Collaborate with colleagues to position Reaktor’s capabilities and thought leadership in the retail market
- Represent Reaktor at industry events, client roundtables, and networking forums
- Help refine our go-to-market approach and ways of working in retail
- Ensure a strong transition from sales to delivery and support long-term account development
This role offers significant autonomy in how you build relationships and develop opportunities.
What We’re Looking For
We are looking for an experienced commercial professional with a strong track record in building new client relationships and closing complex engagements.
Key qualities include:
- Proven experience in business development, sales, or client leadership within consulting, digital services, or technology environments
- Strong ability to open doors, build trust, and develop long-term client partnerships
- Experience leading consultative sales processes and shaping complex solution proposals
- A commercial mindset combined with strategic thinking
- Strong relationship-building and communication skills across senior client stakeholders
- Ability to operate independently while collaborating closely with multidisciplinary teams
- Results-oriented and motivated by building lasting client impact
Experience working with custom software development, digital transformation, or complex technology services is highly relevant.
Experience working with global retail brands is particularly valuable.
An existing network within the Amsterdam or Dutch retail ecosystem is a strong advantage.
What Makes This Role Interesting
- You will play a key role in growing our retail business in Amsterdam
- You will work with world-class design, technology, and strategy experts
- You will lead high-value, consultative engagements with leading brands
- You will have significant ownership in shaping how we win and serve retail clients
- You will help build long-term partnerships rather than transactional deals
This role offers the opportunity to combine entrepreneurial market building with meaningful client impact.
How We Work
At Reaktor, business development is a collaborative effort. You will work closely with colleagues across disciplines to develop solutions that genuinely address client needs.
We believe the best client relationships are built on curiosity, trust, and meaningful outcomes, not just transactions.
If you enjoy building new relationships, shaping opportunities, and helping organizations solve complex digital challenges, we would love to hear from you.
Benefits
At Reaktor Helsinki, our benefits and perks evolve with our community, and we’re always open to new ideas that will support the wellbeing of Reaktorians. Currently, we offer the following perks:
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Tools
We offer everyone a top-spec computer and a phone of their choosing to work with and use at work and home. If you need other tools, like a keyboard or a mouse, we'll figure it out, too!
📱
Phone & internet
To keep you connected, we’ll cover an unlimited phone plan – and a proper internet connection to your home.
🍔
Lunch benefit
We offer the monthly lunch benefit in addition to your salary, which means you only pay the taxes.
🏅
Recreational benefit (sports & culture)
At Reaktor, the recreational benefit is an addition to your salary – and it’s tax-free.
🚲
Commuting & bike benefit
If you want one, we offer an optional commuting benefit card and a bicycle benefit.
🏥
Extensive occupational healthcare
Extensive occupational health care services include specialists’ appointments, operations, vaccinations, dental care, and mental health services, including e.g. psychotherapy.
🏠
Family support
We support all types of families with encouraging types of parental leave and more, offering support for child care.
🛟
An extensive insurance package
Our extensive insurance package safeguards you for accidents, travel, and more.
💆🏽♀️
Subsidized massages
Our subsidized massage deals keep those shoulders nice and loose.
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Open source program
The Juice-program enables you to work on open source projects – and get compensated for it!
We're an equal opportunity employer
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
FAQ
01 What are we looking for?
We believe there’s more that matters than just the resume. We’re looking for an exciting overlap of curiosity, creativity, people skills, and experience: people who are willing to learn, participate, and share new perspectives.
02 What does the hiring process look like?
We take the time to learn about your skills and aspirations and help you learn about ours. Our interview process usually involves three or four conversations over the course of a few weeks. From application to closing, our process takes about four weeks. Your recruiter will keep you up to date on what to expect from each stage of our interviewing process.
03 What kinds of projects do you have?
We do a variety of different kinds of projects, with the aim of each being meaningful and critical to a client’s business. Our typical engagements are from 6 months to 18 months and involve between 3-6 Reaktorians collaborating closely with our clients. When it comes to picking and choosing, we look at a number of things from the business side. For example, we tend to be interested in the multi-functional growth potential of the project as well as the technological and digital maturity of the client, their product, and the project overall. However, not all good business is a good fit for us culturally. We only take on new business that aligns with our values, is interesting for our people to work on, and has a great local or global impact.
04 How do we staff projects?
The core idea behind how we staff is that you will never be alone in a project. When staffing our projects, we first start by going through your preferences and ambitions for learning, be it customer location, the field of business, or some particular technology. We then go through your learning and self-development targets and do our best to match all of the above to a project. We get multiple projects and new openings in existing projects each month. If there isn’t a perfect fit immediately, we try to find a spot for you in an existing project or take some time while you work on internal projects, or get deeper into onboarding.
05 What do people do in between projects?
Client work is our number one priority, but we’ve gotten pretty good at making the most out of the normal in-between time in the consulting business. Maybe you’ve just joined us, your project has just ended, or you’re rotating out of one and looking for new opportunities, it can sometimes take a while to find the next client project. These are great opportunities to take training, dive into a new topic, or help out with internal development. Your time in between projects does not affect your pay.
06 Is it ok to work remotely?
It depends on the project in question, as we choose the option that fits best with each client. Sometimes projects are multisite, at other times, there are more on-site visits, and on rather rare occasions, we are 100% remote. That said, we love to see each other every once in a while and spend time together at get-togethers and occasional in-person meetings.
