Lunch with Reaktor at PG Connects
October 20, 2026, 11:00 - 14:00
On Day 1 of Pocket Gamer Connects Helsinki, join the gaming community for our traditional low-key lunch – just a short walk from the venue.
⏰ Drop in anytime between 11:00–14:00
📍 Niska Helsinki. Space is limited, so be sure to reserve your spot
This year we're adding two short talks for anyone who wants some food for thought between meetings
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Off-the-shelf support tools are fast to deploy, but your processes bend to the product. Custom builds fit perfectly, but take too long. AI has changed that trade-off. Irtaza shows how studios can get support automation shaped around their own game and players, delivered at product speed, with no license or lock-in. The proof: a live game with 500M+ players that now resolves 80% of tickets without an agent.
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Most studios already use AI, mostly one person and one tool at a time. Harri shares how teams move from personal AI use to AI that's built into how the whole team works, through five capabilities: shared context, an agreed workflow from discovery to development, automated review and testing, AI-assisted backlog management, and AI in analytics and feedback.
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