Loyalty Night Live

This event has passed, but you can now watch the panel recording here:

Elevating Experiences: Redefining Loyalty for the Modern Consumer

Set in the heart of the Meatpacking District of New York City, Loyalty Night Live is designed to bring together 200+ industry leaders for an evening of exploring the complexities and nuances of building enduring customer relationships with innovative loyalty programs. This event aims to emphasize the evolution of experience-driven loyalty, highlighting strategies to meet the modern consumer's expectations.

This is perfect for digital, customer experience, CRM, and marketing leaders and decision makers eager to enhance their loyalty programs and foster deeper customer connections.

Panelists

Raashi Hasija, VP, CRM, Loyalty & Insights

Veronica Beard

Kara Nishida, Director of CX for Inflight Entertainment & Connectivity

Michael Kors

Kara Nishida, Director of CX for Inflight Entertainment & Connectivity

Delta Air Lines

Phil McGahey, Vice President of Loyalty Sales

Mastercard

Dirk Geurs, Principal Technology Consultant

Moderated by Reaktor

What to expect from the panel:

Personalization: Utilizing data analytics, AI, and machine learning for deep customer understanding and personalized experiences.
Omnichannel experiences: Designing loyalty programs that offer consistent experiences across all channels, from in-store to online.
Community: The importance of community engagement in fostering brand loyalty.
Long-term relationships: Leveraging storytelling and brand narratives to create lasting customer relationships.
Sustainability & values: The role of social responsibility and sustainability in cultivating brand loyalty.

Location

Triangle Loft

675 Hudson St Fl. 5 New York, NY 10014

Map