Business Tokyo

New Business Development Manager

Our Tokyo office is looking for a design-oriented New Business Development Manager to communicate effectively to a wide spectrum of audience types, seek out and nurture new accounts, understand client needs and speak passionately about Reaktor and our products.

A typical day as a New Business Development Manager:

  • Owning the client journey starting with the on-boarding experience up to the client renewal moment
  • Be the face of Reaktor towards new and existing clients to derive the most value from our products.
  • Build and maintain relationships with client stakeholders as well as our partner, Hakuhodo.
  • Facilitate meetings and workshops. Ensure that meetings drive toward meaningful outcomes and stakeholders feel satisfied and clear about next steps.
  • Understand client needs and curiosity to look for the reasons behind client desires to find solutions that will help them reach their goals.
  • Create and present proposals that help clients reach their goals  including needed research, design, and development phases; schedule; cost; process; and the value of each activity and choosing Reaktor.
  • Constantly analyze and improve our sales process and funnel.
  • Proactively resolve blockers during projects and find ways in which our project teams can operate more smoothly.

What you need to bring with you:

  • Strong communication skills with both internal and external audiences and the ability to speak in details about our products with professionalism
  • Understanding of and experience with Design-Thinking, digital product development, and project planning.
  • Over 5 years experience in areas such as account management, customer success and or project management
  • You have spent time in client facing role
  • Experience in working with highly creative and autonomous individuals is a major bonus.
  • Presentation skills (public speaking, storytelling) are a major plus, along with the ability to build your own decks and get your message through.
  • Native or fluent Japanese and business-level English.

This Position Is for You if:

  • You are motivated by client satisfaction and retention
  • You are a people person and value trying to deeply understand others and develop relationships.
  • You take ownership of observed bottlenecks and issues and act on them.
  • You are comfortable in unclear situations — finding projects to take on, dividing them into tasks to be done, and asking others to help.
  • You find taking on multiple types of responsibilities a welcome challenge and want to help grow our business in Japan.
  • Your idea of leadership is making those around you better and achieving goals collectively.
  • You are humble, modest, curious, always asking questions, and always learning.

About Reaktor

Reaktor is a creative digital product studio. We help enterprises design and build digital services through a user-driven, agile approach. Founded in Helsinki, we now have 450 Reaktorians around the world with locations in New York, Amsterdam, Dubai and Tokyo.

Our Tokyo team is a family of 20 global professionals in engineering, design and business strategy. While we are dedicated to our crafts, we strongly encourage making work enjoyable and supporting a healthy work-life balance. It’s not uncommon to play a round of video games in the evening or go picnicking by the Tamagawa River on the weekend. We believe that quality in our work comes from a mixture of experience, passion for the job, strong interpersonal connections, and a healthy lifestyle.

Working hours are flexible. We provide a place to nurture your skills, gain a global perspective and an opportunity to help shape the culture and environment of our office.

If you believe you are the person we’re looking for, introduce yourself. Tell us your story and send your application to

We can’t wait to hear from you!