Design Dubai

Lead Service and Interaction Designer

We’re looking for seasoned, curious lead service designers to join our office in Dubai. As a lead service designer, you help us and our clients develop meaningful, successful services in the digital domain and beyond.

You have over 10 years of experience in making sense of clients’ business challenges, and can turn your understanding into impactful interfaces, presentations and prototypes. You’re extremely familiar with various service design and research methods. You’ll work in a hybrid team together with developers, strategists and other specialists, collaborating to reach a shared goal.

At Reaktor, we constantly challenge ourselves and our clients to achieve the best possible outcome. You’ll get to work on meaningful projects and be a part of a unique community of passionate professionals. We’re all about setting you up to succeed.

What you’ll do

As a lead service designer you help realize digital visions working from high level to hands-on

As a lead service and interaction designer you’ll:

  • Start with limited information and understanding of the case, and bring clarity to it
  • Pick the right research method for the case, including defining problem statements, crafting value propositions, and conducting audits
  • Plan and execute qualitative and quantitative research
  • Build detailed understanding of user needs with interviews, customer journey mapping and personas
  • Independently lead workshops and design sprints with clients
  • Craft digital product strategies for leading brands
  • Sketch flows and interactions, build high-fidelity wireframes and clickable prototypes
  • Work hands-on to make the designs a reality, including defining information architectures and interactions, planning and executing usability testing, incorporating findings into the final product, and visualizing the core concept of the product

What we’re looking for

A self-starter with an eye for the essential

To thrive in this role, you have:

  • Over 10 years of experience in creating digital services and products
  • You are comfortable pitching for prospective clients from both design and business perspectives.
  • Experience in leading end-to-end projects and shipping working product
  • The collaboration skills to lead engagements with senior managers from global brands, You will lead our team and clients, come up with new digital solutions and take them from concept to creation.
  • Strong understanding of strategy frameworks, tools and methodologies
  • Strong interaction design and prototyping skills
  • The ability to quickly sketch flows and interactions, build high-fidelity wireframes and clickable prototypes, and understand content hierarchy and simplicity
  • A care for design, alignment, and typography is a plus
  • A deep-seated love for seeing your designs to the end, and doing the hands-on work to get there
  • Experience in agile methods and working within a development team are a plus

Reaktor in brief

Reaktor is a hybrid partner for forward-thinking companies and organizations. We reimagine businesses, and design and build tomorrow’s digital products. Our full range of consultancy and agency services include expertise from high level business consultancy to hands-on service and product design and development, to branding and marketing.

We pride ourselves on a culture that is open, respectful and human. Reaktorians are a friendly, curious bunch – in addition to being some of the sharpest minds around. Doing what others consider unrealistic is our bread and butter.

Apply Through Our Career Website