Business Tokyo

Account Manager

Our Tokyo office is looking for a design-oriented account manager to communicate effectively to a wide spectrum of audience types, seek out and nurture new accounts, understand client needs and speak passionately about Reaktor and our products.

A typical day as an Account Manager:

  • Owning the client journey starting with the on-boarding experience up to the client renewal moment
  • Be the face of Reaktor towards new and existing clients to derive the most value from our products.
  • Build and maintain relationships with client stakeholders as well as our partner, Hakuhodo.
  • Facilitate meetings and workshops. Ensure that meetings drive toward meaningful outcomes and stakeholders feel satisfied and clear about next steps.
  • Understand client needs and the KPIs that drive them. Look for the reasons behind client desires to find solutions that will help them reach their goals.
  • Create and present proposals that help clients reach their goals — including needed research, design, and development phases; schedule; cost; process; and the value of each activity and choosing Reaktor.
  • Constantly analyze and improve our sales process and funnel.
  • Proactively resolve blockers during projects and find ways in which our project teams can operate more smoothly.

What you need to bring with you:

  • Strong verbal communication skill and ability to communicate with multiple stakeholder groups both in English and Japanese
  • Over 10 years experience in areas such as account management, customer success and or project management
  • Strong communication skills with both internal and external audiences and the ability to speak in details about our products with professionalism
  • Understanding of and experience with Design-Thinking, digital product development, and project planning.
  • You have spent time in client facing role
  • Responsible for C-Level and VP level relationships at key customer contacts
  • Ability to generate new business as well as maintaining and grow relationships with existing accounts

This Position Is for You if:

  • You are motivated by client satisfaction and retention
  • You are a people person and value trying to deeply understand others and develop relationships.
  • You take ownership of observed bottlenecks and issues and act on them.
  • You are comfortable in unclear situations — finding projects to take on, dividing them into tasks to be done, and asking others to help.
  • You find taking on multiple types of responsibilities a welcome challenge and want to help grow our business in Japan.
  • Your idea of leadership is making those around you better and achieving goals collectively.
  • You are humble, modest, curious, always asking questions, and always learning.

About Reaktor

Reaktor is a creative digital product studio. We help enterprises design and build digital services through a user-driven, agile approach. Founded in Helsinki, we now have 450 Reaktorians around the world with locations in New York, Amsterdam, Dubai and Tokyo.

Our Tokyo team is a family of 20 global professionals in engineering, design and business strategy. While we are dedicated to our crafts, we strongly encourage making work enjoyable and supporting a healthy work-life balance. It’s not uncommon to play a round of video games in the evening or go picnicking by the Tamagawa River on the weekend. We believe that quality in our work comes from a mixture of experience, passion for the job, strong interpersonal connections, and a healthy lifestyle.

Working hours are flexible. We provide a place to nurture your skills, gain a global perspective and an opportunity to help shape the culture and environment of our office.